LMS Technical Support Services
We provide comprehensive and complete technical support for the E-Three Learning Platform, to the best of our ability. Our Learning Platform is designed in such a manner that most of the technical and functional difficulties are already answered in the extensive FAQ's section. However, if you feel that certain question or query is not properly addressed or, you would like to get a detailed answer and solution, then we would be happy to help! We believe in keeping our clients contented as they are a part of the larger TLT family and hence, LMS technical support & training will always be extended to those who need it.
We keep our LMS support functions very simple and structured. You will be able to schedule a technical or functional support through three mediums based on the E-Three Platform package offerings.
You are free to send across emails with the screenshots of your computer screen detailing the problem, So that we may be able to extend you the Technical support required for LMS. We do not have any restrictions in the number of characters or words used while sending the email. So, you are free to write as much as you want, till the time you feel, that you have completely described the nature of the problem. Please remember, the more you correctly describe the nature of the problem; the easier it will be for us to comprehend the problem. This, in turn will help the tech support team to come out with a feasible solution in a very short turn around time.
A bad example of describing: Please find the screenshot attached in this email. Let us know when the problem will be sorted?
A good example of describing: I/We have attached the screenshot of the computer in this email. The screenshot contains the error page displayed when we navigate from page A to page B; the remaining pages are functioning correctly. Also, it takes quite a while for the error pages to load, before it displays the error screen. We believe, there might be some problem in the database or the navigation path of the learning platform.
As you can see, the second example is well written, described and explains the problem in detail. This in turn helps us in supporting you efficiently!
Support over Telephone:
Some problems are not worth waiting for. So, what do you do? TLT gives you an option to directly pick up your phone and give us a call! This, as an aspect of our extended support will be available to every client running the E-Three Learning Platform. Such cases might not arise, but if they do, then we are just a call away from you. TLT provides you with a dedicated phone number, which you can call on, if there is any emergency with your learning platform. Our team of expert technicians will be able to sort it and attend to your request so that your learning platform is up and running in a matter of minutes! We offer extended support to our clients, though many companies providing learning management services do not provide this type of extended support. Ideally, there is a waiting time of almost 5-7 business days to get your query solved, even if it is very urgent.
At TLT, we understand that nothing is more important to you than training your staff, collaborating with them or educating your students and providing administration facilities day in and day out. We help you and make sure that your learning platform is as good as new even after months or years! This extended support by TLT will take care of all your learning platform woes and if possible, will also make sure that any problem or difficulty in running the learning platform does not occur at any point in time.
Every client should be rest assured that TLT will serve in the most effective and efficient manner. Learning platforms are devised to make-work simpler. So, why should we not enable its smooth functioning? After all, if you are happy with the learning platform then it is our victory. It also increases our chances of getting recommended and increasing visibility.
We understand that most of the international businesses run at nighttime. It is important that the training or learning through E-Three Learning Platform works efficiently and keeps the businesses running smoothly. We provide round the clock support for LMS for effective functioning of businesses.